What is an appropriate step to take when dealing with an uncooperative patient?

Using calm verbal de-escalation techniques is an appropriate step when dealing with an uncooperative patient because it focuses on communication and understanding rather than confrontation. This approach helps to create a trusting environment where the patient feels heard and respected. It can significantly reduce anxiety and hostility, facilitating cooperation without resorting to aggression or force.

De-escalation techniques include maintaining a calm tone, using simple language, and showing empathy towards the patient's feelings. This not only aids in establishing rapport but also gives the patient a sense of control, which can be essential for their cooperation in providing care. Engaging the patient this way promotes a more positive interaction and can lead to better outcomes for both the patient and the healthcare provider.